Human (Task) Performance Optimization - WINTER/SPRING '23 (MGT312-04)
Timeline
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January 18, 2023Experience start
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February 18, 2023Midpoint Check-in & Deliverable #2 Draft
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March 2, 2023Deliverable #2 Analysis & Diagnosis
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March 23, 2023Deliverable #3: Proposed Solutions
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April 25, 2023Experience end
Timeline
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January 18, 2023Experience start
-
February 18, 2023Midpoint Check-in & Deliverable #2 Draft
Turn in a draft of your second deliverable (the diagnosis) and meet with the professor and employer to get feedback and ask questions.
-
March 2, 2023Deliverable #2 Analysis & Diagnosis
Turn in the final version of your second deliverable (the diagnosis) after integrating feedback from professor and employer.
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March 23, 2023Deliverable #3: Proposed Solutions
Turn third report isolating the specific problem would address and three ways you could potentially address it.
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April 25, 2023Experience end
Experience scope
Categories
Leadership Organizational structure Training & development Workplace culture OperationsSkills
performance management business consulting management consultingWhat improvements would you like to see in your employees' performance?
In this course, student teams at the Bryan School of Business and Economics will work with you to find simple ways to increase the effectiveness and/or efficiency of employees.
We start by identifying a performance gap you would like to address. Performance gap here refers to the performance you desire and the performance you currently have.
Performance gaps that work best involve …
- Tasks done by multiple employees*
- With quantifiable outcomes
*Either 4 or more employees working individually or 1 or more teams performing the same task.
Learners
Teams will deliver you a 5-to-page written report and a 15-minute live presentation at the end of the term.
Each will provide you:
- Diagnoses of your performance gap
- Three potential solutions
- An action plan for attempting the solution they think you should try first.
Project timeline
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January 18, 2023Experience start
-
February 18, 2023Midpoint Check-in & Deliverable #2 Draft
-
March 2, 2023Deliverable #2 Analysis & Diagnosis
-
March 23, 2023Deliverable #3: Proposed Solutions
-
April 25, 2023Experience end
Timeline
-
January 18, 2023Experience start
-
February 18, 2023Midpoint Check-in & Deliverable #2 Draft
Turn in a draft of your second deliverable (the diagnosis) and meet with the professor and employer to get feedback and ask questions.
-
March 2, 2023Deliverable #2 Analysis & Diagnosis
Turn in the final version of your second deliverable (the diagnosis) after integrating feedback from professor and employer.
-
March 23, 2023Deliverable #3: Proposed Solutions
Turn third report isolating the specific problem would address and three ways you could potentially address it.
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April 25, 2023Experience end
Project Examples
Requirements
Students use engineering approaches to get to the root of your performance gap. They start by working with you to first identify the problem before entertaining solutions. To do so, they use a well-established framework for isolating and identify the underlying reasons for performance gaps to come up with the right questions to ask.
Only after they have sufficient confidence that they have identified the culprit will they propose solutions for you to consider.
Examples of Performance Gaps Addressed:
· Manufactured goods: improving quality-control pass rates from 60% to 90%
· Food Service: reducing error rates in order fulfillment from 25% to 5%.
· Services Coordinator: determining how to improve match rates between customers and providers from 68% to 95%
· Automotive Service: diagnosing why one team was half as productive as another team on the same recall replacement task
· Call Center: investigating how to increase operators’ average calls per day from 44 to 60.
Additional company criteria
Companies must answer the following questions to submit a match request to this experience:
Additional company criteria
Companies must answer the following questions to submit a match request to this experience:
Timeline
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January 18, 2023Experience start
-
February 18, 2023Midpoint Check-in & Deliverable #2 Draft
-
March 2, 2023Deliverable #2 Analysis & Diagnosis
-
March 23, 2023Deliverable #3: Proposed Solutions
-
April 25, 2023Experience end
Timeline
-
January 18, 2023Experience start
-
February 18, 2023Midpoint Check-in & Deliverable #2 Draft
Turn in a draft of your second deliverable (the diagnosis) and meet with the professor and employer to get feedback and ask questions.
-
March 2, 2023Deliverable #2 Analysis & Diagnosis
Turn in the final version of your second deliverable (the diagnosis) after integrating feedback from professor and employer.
-
March 23, 2023Deliverable #3: Proposed Solutions
Turn third report isolating the specific problem would address and three ways you could potentially address it.
-
April 25, 2023Experience end