BS Transport aims to enhance its customer service experience by implementing an AI-powered chatbot on its website. The primary goal of this project is to provide instant, 24/7 support to customers, thereby streamlining the inquiry process. The chatbot will be designed to address frequently asked questions, assist customers with shipment tracking, and provide detailed service information. Additionally, it will collect customer feedback in real time, enabling BS Transport to improve its services based on customer insights. By automating these interactions, the company seeks to reduce the workload on human customer service representatives and ensure that customers receive timely and accurate information. This project will allow learners to apply their knowledge of AI and natural language processing in a practical setting, while also gaining experience in user interface design and customer service optimization.

The project deliverables include a fully functional AI-powered chatbot integrated into the BS Transport website. The chatbot should be capable of handling a predefined set of frequently asked questions, providing shipment tracking assistance, and offering service information.

The final deliverable will include:

• Brief report detailing the chatbot's implementation process, its features, and any recommendations for future improvements.
• Fully functional implementation of the chatbot for the company website.