We are initiating a project to develop a cloud-based service request application that will transform how we interact with our clients by streamlining service requests, enabling precise measurement of service performance, and enhancing the efficiency of our service delivery. This application will serve as a central hub for managing our client interactions and service requests, offering real-time insights into service performance metrics and fostering an environment of continuous improvement.

To design an intuitive, user-friendly, and efficient cloud-based application that enables seamless service request submissions by clients, provides comprehensive performance analytics to the business, and facilitates a proactive approach to service delivery improvements.

Guidelines for Tasks :

User Research and Analysis:

• Conduct user research to understand the needs, pain points, and expectations of both our clients and service teams.
• Analyze competitive offerings to identify best practices and differentiation opportunities.

Design Requirements Specification:

• Collaborate with product manager to define user personas and journey maps.
• Translate user research findings into detailed design requirements.

Prototype Development:

• Create wireframes, mockups, and interactive prototypes to visualize the solution.
• Once high fidelity mockups are complete, create a prototype in Figma that can be used to test and validate the designs

Deliverables:

• Detailed user research report
• Wireframes, mockups, and interactive prototypes
• Prototype design in Figma

[Note the text included below describes Springboard's requirements for collaboration with a design team. Feel free to add additional ways that you plan to support the team as needed]

• Preparation of any relevant resources and assets in advance of the kick off call
• With a regular weekly check-in call
• Reasonably responsive throughout the collaboration to unsure progress is not blocked.
• Allow the learners to share the work they do for us in job search materials