Wouessi Delivery Process (WDP)
Project scope
Categories
Supply chain optimization Internal communications Operations Project management Customer segmentationSkills
technology integration customer service turnaround time communication customer support client onboarding project implementation sales operations operationsThe main objective is to investigate and propose improvements to Wouessi's delivery process.
Optimizing the delivery process is crucial as it directly impacts customer satisfaction, turnaround time, and Wouessi's ability to scale operations. An efficient delivery process will allow us to improve client onboarding, reduce project delays, and enhance the overall customer experience. Addressing these issues will allow Wouessi to retain clients more effectively and attract new business.
- The project group will evaluate our client journey, starting from the pre-signing stage to post-delivery, identifying areas of inefficiency, communication gaps between teams, and technology integration needs.
- This project will focus on investigating and improving Wouessi Inc.'s client delivery process. The delivery process spans from the initial client engagement, through contract signing, project execution, and post-delivery support. The aim is to streamline communication between internal teams (sales, operations, customer support) and ensure timely service delivery. By mapping out the current process, students will identify inefficiencies, such as delays in hand-offs between departments and gaps in technology integration.
- Deliverables include a report describing the inefficiencies in the current delivery process and proven strategies to improve.
Sharing knowledge in specific technical skills, techniques, methodologies required for the project.
Direct involvement in project tasks, offering guidance, and demonstrating techniques.
Providing access to necessary tools, software, and resources required for project completion.
Scheduled check-ins to discuss progress, address challenges, and provide feedback.
About the company
Welcome to Wouessi Inc.—Driving Global Innovation Through Digital Excellence
At Wouessi, we are bridging the gap between cutting-edge technology and transformative business solutions. As a Toronto-based AI and technology firm, we leverage innovation, collaboration, and mentorship to redefine the future of work and digital excellence.
Our mission is to empower businesses worldwide by delivering tailored, impactful solutions in artificial intelligence, machine learning, and digital transformation. Through partnerships with academic institutions and talent platforms like Riipen, we connect with diverse, innovative minds, enabling us to shape industries, tackle real-world challenges, and set new standards for operational excellence.
Vision and Mission:
Vision: To create a borderless world where digital innovation knows no limits.
Mission: To become a global leader in driving transformative initiatives that empower organizations and foster long-term growth through innovation, mentorship, and collaboration.
About Us:
Founded by Rodrigue Fouafou, Wouessi Inc. has successfully scaled its operations by partnering with over 300 students and global talent. We are proud to collaborate with Riipen, where our innovative project-based internships provide real-world learning opportunities while driving operational success.
Our team of industry professionals and student interns brings a wealth of creativity, technical expertise, and diverse perspectives to every project. We continuously strive to elevate our clients' experiences and outcomes from AI-powered solutions to strategic consulting.
Wouessi has positioned itself as a thought leader in technology and business transformation through a commitment to inclusivity, mentorship, and excellence.
Unique Offerings and Success Stories:
• Collaborated with over 50 universities globally to connect with top-tier talent.
• Completed over 300 projects spanning AI, software development, and business management.
• Achieved a 25% improvement in project completion rates through Riipen partnerships.
• Helped interns transition into leadership roles, including our current COO and Technical Director.
Contact Us:
• Email: Info@wouessi.com
• Website: https://wouessi.com