AI-Driven Customer Service Enhancement

Square Root Technologies aims to elevate its customer service operations by integrating advanced AI-driven software solutions. The project involves identifying and evaluating AI tools that can streamline customer interactions, improve response times, and enhance overall customer satisfaction. The goal is to align these tools with the company's business objectives and customer engagement strategies. Learners will conduct research on current AI technologies in customer service, analyze their potential impact, and recommend the most suitable options for implementation. This project provides an opportunity for learners to apply their knowledge of AI and customer service strategies in a practical setting, ensuring that the proposed solutions are both innovative and feasible.

Data-Driven Outreach Strategy for ADSN

Alberta's Dayhome Support Network (ADSN) aims to enhance its outreach efforts to increase awareness and engagement among private dayhome providers in Alberta. The current challenge is that many dayhome providers are unaware of the programs, events, and resources offered by ADSN. This project seeks to develop a data-informed outreach strategy that effectively targets and engages these providers. By analyzing existing data and identifying key trends, the project will enable ADSN to tailor its communication and outreach efforts to better meet the needs of dayhome providers. The ultimate goal is to boost participation in ADSN's offerings, thereby strengthening the network and support available to dayhome providers across Alberta. - Analyze current outreach efforts and identify gaps. - Research and identify key trends and preferences among dayhome providers. - Develop a strategic plan to enhance communication and engagement. - Propose methods to measure the effectiveness of the new outreach strategy.